Terms of Service

Storage2U provides door-to-door pickup, secure climate-controlled storage, and delivery of student belongings (typically boxes, bags, and common dorm items). Service areas, appointment windows, and item types are described on our website and during booking.

We may refuse or return items that are prohibited, improperly packed, overweight, or unsuitable for transport or storage.

Storage is billed monthly per box or item at the rates shown when you book. Pickup and delivery on campus are included at no extra charge unless otherwise stated.

Subscriptions are month-to-month. You may request delivery of your items at any time. Charges continue until items are returned and your storage subscription for those items ends.

You authorize us to charge your payment method on file for storage fees, optional add-ons, and applicable taxes. Failed payments may result in suspension of delivery until your account is current.

Storage2U offers a contractual Protection Plan. This is not insurance. It is a limited agreement by Storage2U to pay you up to a specified dollar amount for qualifying loss or damage to your stored property while in our care.

Standard Protection (included)

Every booking includes Standard Protection at no extra charge, covering up to $100 per customer (per booking) for qualifying loss or damage.

Optional Protection Plan

You may add the Protection Plan during booking for $20 per month. This raises your coverage limit to $500 per customer for that booking. The fee is billed monthly with your storage subscription from pickup until delivery and is non-refundable.

What is covered

Subject to these Terms, we may reimburse you for the reasonable, proven replacement value of an item that is lost or damaged while being transported or stored by Storage2U, up to your applicable limit (Standard or Protection Plan).

Exclusions

The Protection Plan does not cover:

• Cash, securities, negotiable instruments, or documents of value
• Jewelry, watches, precious metals, or precious stones
• Antiques, fine art, collectibles, or items of sentimental value
• Fragile items including televisions, monitors, computers, glass, and similar electronics unless we agree in writing
• Prohibited or hazardous items (see below)
• Cosmetic wear, scuffs, or normal wear and tear
• Damage from improper packing, overpacked boxes, or low-quality containers
• Loss or damage not caused while items were in our care
• Consequential, incidental, special, or punitive damages

Your responsibilities

You are responsible for packing items securely, labelling boxes, and not storing prohibited items. Do not store items worth more than your selected protection limit unless you add the Protection Plan and accept that reimbursement is still capped at that limit.

Filing a claim

To file a claim, email hello@storage2u.ca within 7 days of delivery or notice of loss or damage. Include your booking reference, a description of the item, proof of value (receipts, photos, or similar), and evidence that damage occurred while the item was in Storage2U's care. We will pay the lesser of proven replacement value and your plan limit. Approval is at our reasonable discretion.

You may not store:

• Food, perishables, or unsealed liquids
• Flammable, explosive, or hazardous materials
• Illegal drugs, stolen goods, or weapons
• Living things
• Cash, jewelry, or high-value collectibles

We may refuse pickup or remove prohibited items. You are responsible for any costs arising from prohibited contents.

Except as described in the Protection Plan section above, our total liability for any claim arising from our services is limited to the protection limit that applies to your booking ($100 Standard, or $500 if you purchased the Protection Plan).

Storage2U is not liable for indirect, consequential, or punitive damages. Nothing in these Terms limits rights that cannot be limited under applicable law.

You or an authorized person must be available during your scheduled pickup or delivery window. Missed appointments may incur rescheduling fees as communicated at booking.

Our storage facilities are not open to the public. Inventory photos and records may be kept for operational and claims purposes.

We may update these Terms from time to time. Changes take effect when posted on this page with an updated date. Continued use of our services after changes constitutes acceptance.

Questions about these Terms or the Protection Plan? Contact us at hello@storage2u.ca.