Privacy Policy

We may collect several types of information when you interact with our website or use our services.

Personal Information

When you request a quote, create an account, or schedule storage services, we may collect:

• Full name
• Email address
• Phone number
• Pickup and delivery addresses
• University affiliation
• Details about items being stored (boxes, luggage, furniture, etc.)

Account Information

If you create an account on our platform, we may store account credentials and identifiers associated with your profile.

Technical Information

When visiting our website, certain information may be collected automatically through analytics tools, including:

• IP address and approximate location derived from IP
• Browser type and version
• Device type and operating system
• Pages visited and navigation paths
• Clicks and other on-page interactions
• Date and time of access
• Session recordings of how you interact with the site (when recording is active)
• Heatmap and interaction data used to understand how pages are used

This information helps us understand how our website is used and improve our services.

We use PostHog (PostHog Inc.) for product analytics on our website. PostHog helps us understand site usage, improve the user experience, and diagnose technical issues.

When you visit our website, PostHog may collect and process the following on our behalf:

• Usage events such as pageviews and on-page interactions
• Technical and device information (browser, device type)
• Approximate location derived from IP address
• Session recordings of your interactions with the site
• Heatmap and click data showing how pages are used

PostHog uses cookies and/or local storage to recognize returning browsers and maintain a distinct identifier. This analytics data is not linked to your account identity unless you are signed in and we explicitly associate your account with analytics data.

Analytics data is processed on PostHog's infrastructure in the United States. We do not use PostHog for advertising, and we do not sell analytics data to third parties.

For more information about how PostHog handles data, see PostHog's Privacy Policy.

We use collected information for the following purposes:

• Providing storage and moving services
• Scheduling pickups and deliveries
• Communicating with customers regarding bookings or updates
• Processing payments and service requests
• Improving our website and services
• Providing customer support
• Preventing fraud or misuse of services
• Complying with legal requirements

We only use personal information as necessary to operate and improve our services.

If users choose to sign in using Google authentication (Google OAuth), our application may access limited profile information from the user's Google account.

Data Accessed

Our application may access the following information from Google:

• Name
• Email address
• Google account ID
• Profile image (if available)

Data Usage

Google user data is used solely for:

• Authenticating users during login
• Creating and managing user accounts
• Enabling secure sign-in functionality

Google user data is not used for advertising purposes.

Data Sharing

Storage2U does not sell or share Google user data with third parties, except where necessary to operate our services (for example, secure cloud hosting providers).

Google user data is never sold or used for marketing purposes.

Data Storage & Protection

Google user data is stored securely using industry-standard security practices including encrypted connections and restricted access controls.

Data Retention

Google user data is retained only as long as necessary to maintain user accounts and provide services.

Data Deletion

Users may request deletion of their data at any time by contacting us at hello@storage2u.ca. Upon request, we will delete applicable user data from our systems within a reasonable timeframe.

We do not sell personal information.

We may share limited information with trusted third-party service providers that help operate our services, including:

• Payment processors
• Cloud hosting providers
• Logistics or delivery partners
• Analytics providers (PostHog)

These providers only receive information necessary to perform their services.

We implement reasonable safeguards to protect personal information from unauthorized access, misuse, or disclosure. These measures include:

• Secure servers
• Encrypted website connections (HTTPS)
• Restricted internal access to sensitive data

While we take steps to protect user data, no system can guarantee absolute security.

Personal information is retained only as long as necessary to:

• Provide services to customers
• Maintain service records
• Comply with legal or regulatory obligations

Data that is no longer required will be securely deleted or anonymized.

Users may request to:

• Access their personal information
• Correct inaccurate information
• Request deletion of their personal data

Requests can be made by contacting us using the email address below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or policies of those external sites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

If you have questions regarding this Privacy Policy or how your information is handled, please contact us at:

Email: hello@storage2u.ca